Return and Refund Policy

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Terms and Conditions

Last Updated: January 2024

Welcome to Wicked Candles! By accessing this website and using our services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our website.

1. Use of the Website

• You are responsible for ensuring the accuracy of the information you provide on the website.
• We reserve the right to modify or discontinue our website and services at any time without notice.

2. Intellectual Property

• All content on this website, including but not limited to text, images, logos, and designs, is the property of Wicked Candles and is protected by copyright and other intellectual property laws.

3. Product Information

• We strive to provide accurate and up-to-date information about our products. However, we do not guarantee the accuracy, completeness, or reliability of product descriptions.

4. Ordering and Payments

• By placing an order on our website, you agree to provide accurate and complete information.
• Prices are subject to change without notice.
• Payment is required at the time of purchase. We accept many payment methods shown at checkout.

5. Shipping and Returns

Return and Refund Policy

Last Updated: January 2024 

Thank you for shopping at Wicked Candles. We appreciate your business and want to ensure your satisfaction with our products. Please read the following policy carefully to understand our procedures for returns and refunds.

Returns

1. Eligibility:
   
   • To be eligible for a return, the item must be unused and in the same condition that you received it.
   • The item must be in the original packaging.

1. Timeframe:
   
   • You have 60 days from the date of purchase to initiate a return.

1. How to Initiate a Return:
   
   • Contact our customer support team at mariah@wickedcandlesllc.com to request a return authorization. (this could take 1-2 business days)
   • Provide your order number, the name of the product you wish to return, and the reason for the return.

1. Shipping:
   
   • Customers are responsible for the cost of return shipping unless the return is due to our error.

Refunds

1. Processing Time:
   
   • Once we receive your returned item, we will inspect it and notify you of the status of your refund as soon as possible.
   • Refunds may take 7 to 10 business days to process.

1. Method of Refund:
   
   • Refunds will be issued to the original payment method used for the purchase.

1. Partial Refunds:
   
   • In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.

Exchanges

Unfortunately, we do not currently offer exchanges. If you need a different item, please initiate a return and place a new order.

6. Disclaimer of Liability

• We are not liable for any direct, indirect, incidental, special, or consequential damages that may arise from the use of our products or services.

7. Privacy Policy

• Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

8. Changes to Terms and Conditions

• We reserve the right to update and change these terms and conditions at any time. The latest version will be posted on this page.

Contact Us

If you have any questions about our return and refund policy, please contact us at mariah@wickedcandlesllc.com